Why We Put Bakuchiol in Our Renewal Serum
Researchers found that Bakuchiol delivered many of the same benefits that made retinol famous. So, we added it to our products.
Contact Sylk Skin
Contact us about orders, ingredients, wholesale enquiries, or general product information by using the details provided or filling in the form.
Customer Support
info@sylk-skin.co.za
Order Enquiries
orders@sylk-skin.co.za
Phone number
+27 72 850 5129
*SYLK products are cosmetic skincare products formulated to support skin comfort and barrier health. They are not intended to diagnose, treat, cure, or prevent any disease.
Frequently Asked Questions
SYLK is a South African botanical skincare brand founded on plant-based formulation, ethical production and barrier-supportive skin care.
Have a question about SYLK products?
What are SYLK Skin's contact details?
You can contact SYLK by email or by using the contact form on this page.
For general enquiries, email info@sylk-skin.co.za.
For order-related support, email orders@sylk-skin.co.za.
How long does SYLK take to respond?
SYLK aims to respond to all enquiries within 1–2 business days, Monday to Friday.
What should I do if I have a question about an order?
If your enquiry relates to an order, please include your order number and the email address used at checkout when contacting us. This helps us assist you faster.
Can I ask about ingredients or product suitability?
Yes. You can contact SYLK with questions about:
- Ingredients
- Product usage
- Skin suitability
- Ethical standards
SYLK can provide general cosmetic product information but does not offer medical advice.
Where is SYLK located?
SYLK is based in South Africa and operates as an online skincare brand.
What are SYLK’s business hours?
SYLK operates Monday to Friday, 9:00 – 16:00 (SAST).
Messages received outside these hours will be answered on the next business day.
Can I get skincare advice through the contact form?
SYLK can provide general product information only.
Our products are cosmetic skincare products and are not intended to diagnose, treat, cure, or prevent any medical condition.
Does SYLK offer wholesale or stockist opportunities?
Yes. Retailers and practitioners interested in stocking SYLK can contact us via info@sylk-skin.co.za with their business details.
You can also visit this page to fill in the form with your business details.
SYLK Blog
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